Cancellation & Refund Policy

Last Updated: January 26, 2026

 

At Heartland Wellness Collaborative, we value your time and are committed to providing professional and consistent therapeutic care. Please review our policy regarding payments, refunds, and cancellations before booking your session.

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1. No Refunds

All payments for therapy sessions, consultations, and related services are non-refundable. Once a session has been booked and payment received, no refunds will be issued for missed appointments, dissatisfaction, or changes in personal circumstances.

 

2. Cancellations and Rescheduling

If you need to cancel or reschedule your session, please contact us as soon as possible at ramsey@heartlandwellnesscollaborative.com.

• Cancellations with 48 hours’ notice or more:

  • You may cancel or reschedule your session without penalty.

• Cancellations with less than 48 hours’ notice:

  • The session fee will be forfeited unless the appointment can be rescheduled within the same work week (Monday-Friday).

• Cancellations that cannot be rescheduled within the same week:

  • Will be charged the full session fee unless 48 hours’ notice was given prior to the original appointment time.

 

3. Session Interruptions or Technical Issues

If a session is disrupted due to technical difficulties (such as connection loss or platform malfunction), we will make reasonable efforts to reschedule at no additional cost. Refunds will not be issued for technical issues.

 

4. Practice Cancellations

In the unlikely event that Heartland Wellness Collaborative must cancel or reschedule a session and no alternative time can be arranged, any fees paid in advance will be credited toward a future session or refunded at our discretion.

 

5. Acknowledgment

By booking a session, you confirm that you have read, understood, and agree to this Refund & Cancellation Policy.